Privacy Statement – The OT Lab

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Last updated: [27th July 2025]

At The OT Lab, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Statement outlines how we collect, use, disclose, and store your personal information when you interact with our website or access our services.

We may collect the following types of personal and health information:

• Name, date of birth, contact details 
• Emergency contact and next-of-kin details 
• Medical history and health information relevant to the provision of care
• NDIS plan details (if applicable) 
• Information submitted via our website contact forms
• Any additional information provided by you during appointments, assessments or email correspondence
   

We collect personal information directly from you, your authorised representative, your service providers (with consent), or through secure electronic platforms when you:

• Contact us via phone, email or website 
• Complete an online referral form or intake form 
• Attend therapy sessions 
• Engage with our support services (e.g., reports, recommendations, assessments)
   

Your personal information is used to:

• Provide high-quality occupational therapy and allied health services 
• Communicate with you or your authorised representatives 
• Coordinate care with other health professionals or services (with your consent) 
• Comply with legal obligations (e.g. record keeping under health regulations) 
• Improve our service delivery and operations.
   

We may share your information with:

• Other health professionals and support providers, with your consent 
• Government agencies (e.g., the NDIS, where applicable) 
• Third-party service providers who assist in delivering our services. e.g."splose"  (practice management software)
• When required or authorised by law.
   

The OT Lab takes all reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely in practice management software encrypted digital systems with access limited to authorised personnel.

You have the right to access and request correction of your personal information. If you wish to do so, please contact us using the details below. We will respond within a reasonable timeframe.

When you visit our website, we may collect limited information via cookies and analytics tools to help improve website functionality and user experience. This data does not usually identify individuals and is used for general analysis only.

Our website may contain links to external sites. The OT Lab is not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

If you have any questions or concerns about how we handle your information, or if you wish to make a privacy complaint, please contact us:

TheOTLab
Broadmeadow, NSW, Australia
Email: info@theotlab.com.au
Phone: +61490692031
Website: www.theotlab.com.au

We will aim to respond to all privacy-related inquiries or complaints within 30 days.